Terms of service

Terms of Service

Last updated: 03/22/2026

OVERVIEW

Welcome to Jay Retro.

The terms “we”, “us” and “our” refer to Jay Retro Holdings LLC, doing business as Jay Retro.

Jay Retro Holdings LLC operates this website and online store, including all related information, content, features, tools, products and services (the “Services”) provided to you, the customer.

Our store is powered by Shopify, which enables us to provide the Services to you.

The following Terms of Service (“Terms”) describe your rights and responsibilities when you use our Services.

By visiting, accessing, or using our Services, you agree to be bound by these Terms and our Privacy Policy.

If you do not agree to these Terms, you should not access or use our Services.

SECTION 1 – ACCESS AND ACCOUNT

By agreeing to these Terms, you represent that you are at least the age of majority in your state or province of residence.

To use our Services, including browsing the store or making purchases, you may be required to provide information such as:

  • Email address

  • Billing information

  • Shipping address

  • Payment information

You agree that all information provided is accurate, current, and complete.

You are responsible for maintaining the confidentiality of your account information and for all activity under your account.

Accounts may not be transferred, sold, or assigned to another person.

SECTION 2 – PRODUCTS

We strive to display our products as accurately as possible.

However:

  • Colors and images may vary depending on your device or screen settings.

  • Product appearance may vary slightly from images shown.

All product descriptions and prices are subject to change at any time without notice.

We reserve the right to:

  • Limit quantities of products

  • Discontinue products

  • Restrict sales by region or customer

SECTION 3 – ORDERS

By placing an order you are making an offer to purchase a product.

Jay Retro reserves the right to accept or decline any order for any reason.

Orders are not accepted until payment is processed and confirmation is issued.

We may cancel orders if:

  • Payment cannot be processed

  • Fraud or unauthorized activity is suspected

  • Product availability changes

  • Pricing or product information errors occur

Your purchases are subject to our Refund Policy.

You represent that purchases are for personal use and not for resale.

SECTION 4 – PRICES AND BILLING

All prices are subject to change without notice.

Unless otherwise stated, prices do not include:

  • Taxes

  • Shipping charges

  • Customs or import duties

You agree to provide accurate billing and payment information and authorize us to charge your payment method for the full purchase amount.

SECTION 5 – SHIPPING AND DELIVERY

Shipping times are estimates only and are not guaranteed.

Jay Retro is not responsible for delays caused by:

  • Shipping carriers

  • Customs processing

  • Weather or natural events

  • Supply chain disruptions

Once products are transferred to the shipping carrier, risk of loss passes to the customer.

SECTION 6 – INTELLECTUAL PROPERTY

All content on this website including but not limited to:

  • Artwork

  • Character designs

  • Logos

  • Product designs

  • Graphics

  • Text

  • Images

  • Brand names

are the property of Jay Retro Holdings LLC or its licensors.

You may not reproduce, distribute, modify, copy, or exploit any portion of the Services without prior written permission.

Unauthorized use may violate intellectual property laws.

SECTION 7 – OPTIONAL TOOLS

We may provide access to third-party tools through our Services.

These tools are provided “as is” and “as available” without warranties.

Your use of such tools is entirely at your own risk.

SECTION 8 – THIRD-PARTY LINKS

Our Services may include links to third-party websites.

We are not responsible for the content, policies, or practices of third-party sites.

Accessing third-party websites is done at your own risk.

SECTION 9 – RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify.

However, all purchases made through the store are direct transactions between you and Jay Retro Holdings LLC.

Shopify is not responsible for any claims, damages, or disputes related to purchases made from Jay Retro.

SECTION 10 – PRIVACY POLICY

All personal information collected through the Services is governed by our Privacy Policy.

Because our store is hosted by Shopify, some information may also be processed by Shopify in order to operate and improve the Services.

SECTION 11 – FEEDBACK

If you submit feedback, reviews, suggestions, or ideas, you grant Jay Retro a perpetual, worldwide, royalty-free license to use, reproduce, publish, modify, and distribute that feedback for any purpose.

We are not obligated to maintain feedback in confidence or provide compensation.

SECTION 12 – ERRORS AND INACCURACIES

Occasionally there may be errors or inaccuracies related to:

  • Product descriptions

  • Pricing

  • Promotions

  • Shipping information

  • Availability

We reserve the right to correct errors and cancel orders if necessary.

SECTION 13 – PROHIBITED USES

You may not use the Services:

  • For unlawful purposes

  • To violate intellectual property rights

  • To transmit malicious code or malware

  • To spam or harvest personal data

  • To impersonate another person or entity

We reserve the right to suspend or terminate accounts that violate these Terms.

SECTION 14 – COLLECTIBLE PRODUCTS

Some products offered by Jay Retro are collectible mystery items with randomized contents.

By purchasing these items you acknowledge that:

  • The contents are randomized

  • Rarity levels may vary

  • Specific designs or rarities are not guaranteed

Mystery pack purchases are final and subject to the policies described in our Refund Policy.

SECTION 15 – DISCLAIMER OF WARRANTIES

The Services and all products are provided “as is” and “as available” without warranties of any kind.

We do not guarantee that:

  • The Services will be uninterrupted

  • The website will be error-free

  • Products will meet every expectation

Some jurisdictions may limit these disclaimers.

SECTION 16 – LIMITATION OF LIABILITY

To the fullest extent permitted by law, Jay Retro Holdings LLC shall not be liable for any indirect, incidental, or consequential damages arising from the use of our Services or products.

SECTION 17 – INDEMNIFICATION

You agree to indemnify and hold harmless Jay Retro Holdings LLC and its affiliates from any claims, damages, or expenses arising from your violation of these Terms or misuse of the Services.

SECTION 18 – SEVERABILITY

If any provision of these Terms is determined to be unlawful or unenforceable, the remaining provisions will remain in effect.

SECTION 19 – ENTIRE AGREEMENT

These Terms and any policies posted on this site constitute the entire agreement between you and Jay Retro Holdings LLC.

SECTION 20 – ASSIGNMENT

Jay Retro Holdings LLC may assign or transfer these Terms without notice.

You may not assign your rights under these Terms without written consent.

SECTION 21 – GOVERNING LAW

These Terms shall be governed by the laws of the United States and the State of Colorado.

SECTION 22 – CHANGES TO TERMS

We reserve the right to update these Terms at any time.

Changes will be posted on this page and become effective immediately upon posting.

SECTION 23 – CONTACT INFORMATION

Questions about these Terms should be sent to:

Jay Retro Holdings LLC
support@jayretro.com