Shipping policy

Order Processing

Orders are typically processed within 2–5 business days after payment is received.

Processing times may vary during:

  • Product launches

  • Limited releases

  • High order volume

  • Holidays

Orders are not processed or shipped on weekends or holidays.

Shipping Locations

Jay Retro currently ships within the United States only.

At this time we do not offer international shipping.

Shipping Costs

Shipping costs are determined at checkout.

Some products may include free shipping if explicitly stated in the product listing or promotion.

If a listing does not state free shipping, the customer is responsible for shipping costs, which will be calculated at checkout based on destination and shipping method.

Shipping Times

Estimated delivery times within the United States are typically:

Standard shipping:
3–7 business days after the order has shipped.

Delivery times are estimates only and are not guaranteed.

Delays may occur due to:

  • Shipping carrier delays

  • Weather conditions

  • High shipping volume

Order Tracking

Once your order ships, you will receive a shipping confirmation email with tracking information.

Tracking numbers may take 24–48 hours to become active.

Lost or Delayed Shipments

Jay Retro is not responsible for shipping delays once an order has been transferred to the shipping carrier.

If your package appears to be lost or significantly delayed, please contact us at:

support@jayretro.com

We will assist in contacting the shipping carrier when possible.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information at checkout.

Jay Retro is not responsible for orders shipped to incorrect addresses provided by the customer.

If an order is returned due to an incorrect address, the customer may be responsible for additional shipping costs to resend the order.

Damaged Shipments

If your order arrives damaged, please contact us within 7 days of delivery at:

support@jayretro.com

Please include:

  • Your order number

  • Photos of the damaged item and packaging

We will review the issue and work to resolve it.

Multiple Shipments

Some orders may ship in multiple packages depending on product availability or fulfillment location.

You will receive tracking information for each shipment if this occurs.

Contact

For shipping questions, please contact:

Jay Retro Holdings LLC
support@jayretro.com