Refund policy

Return & Refund Policy

Last updated: 03/22/2026

This Return & Refund Policy applies to purchases made from Jay Retro Holdings LLC, doing business as Jay Retro (“Jay Retro”, “we”, “us”, or “our”).

Because Jay Retro offers both collectible mystery pack products and standard apparel items, different return rules apply depending on the item purchased.

Mystery Pack Policy (Final Sale)

Jay Retro mystery packs contain randomized collectible shirt designs with varying rarity levels, including Common, Uncommon, Rare, Ultra, and Legendary items.

Because the contents of each mystery pack are randomized and revealed upon opening, all mystery pack purchases are final and are not eligible for returns, refunds, or exchanges once shipped.

This policy protects the fairness and integrity of the collectible system. Allowing returns would make it possible for customers to open packs, discover the rarity received, and then return unwanted items, which would compromise the experience for other collectors.

If your mystery pack arrives damaged, defective, or incorrect, please contact us within 7 days of delivery at:

support@jayretro.com

We will review the issue and work to resolve it.

Standard Apparel Returns

For standard apparel items (non-mystery pack items), we offer a 30-day return window.

You have 30 days from the date of delivery to request a return.

To be eligible for a return, the item must be:

  • Unworn

  • Unwashed

  • In the same condition you received it

  • With original tags attached

  • In original packaging

  • Accompanied by proof of purchase

Items that do not meet these requirements may not be eligible for a refund.

Return Shipping

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping service, as Jay Retro cannot guarantee receipt of returned items without tracking.

Starting a Return

To initiate a return, contact us at:

support@jayretro.com

Please include:

  • Your order number

  • The item you wish to return

  • The reason for the return

If your return request is approved, we will provide instructions and the return shipping address.

Items sent back without first requesting authorization will not be accepted.

Damaged or Incorrect Items

Please inspect your order upon delivery.

If your order arrives:

  • Damaged

  • Defective

  • Incorrect

Contact us within 7 days of receiving your order at:

support@jayretro.com

Please include photos of the issue so we can evaluate and resolve the problem.

Exchanges

We currently do not offer direct exchanges.

If you would like a different size or item, the fastest option is to:

  1. Request a return (if eligible)

  2. Place a new order for the desired item

Non-Returnable Items

The following items are not eligible for return or refund:

  • Mystery packs

  • Opened collectible items

  • Custom or personalized items

  • Sale or clearance items

  • Gift cards

  • Items returned worn, washed, or damaged

Refunds

Once we receive and inspect your returned item, we will notify you if the refund has been approved.

If approved, refunds will be issued to your original payment method within 10 business days.

Please note that it may take additional time for your bank or credit card provider to process and post the refund.

If more than 15 business days have passed since your refund was approved, please contact us at:

support@jayretro.com

Policy Abuse

Jay Retro reserves the right to refuse returns, refunds, or service to customers who engage in suspected policy abuse, fraud, or chargeback misuse.

European Union 14-Day Cooling Off Period

If your order is shipped to the European Union, you have the right to cancel or return your order within 14 dayswithout providing a reason.

Items must be:

  • Unworn and unused

  • In original packaging

  • With tags attached

  • Accompanied by proof of purchase

Mystery pack purchases remain non-refundable once shipped due to their randomized collectible nature.